RETURNS POLICY

As a small business, we want to make sure you're happy with your order. If for any reason you are not satisfied with your purchase, you can return them for refund or exchange.

RETURNS

Please email hello@pippinsdenim.com and include the following details:

  • Your invoice number
  • The item you wish to return
  • And the reason for the return 

Items need to be returned within 21 days of receiving them and must be unworn, unwashed and in their original packaging. 

Once we have received your item, we will refund the full amount of the returned ti the same payment method used for the order (postage will not be refunded).  

To avoid any custom charges please mark clearly 'RETURNED GOODS'

EXCHANGES

Please email hello@pippinsdenim.com and include the following details:

  • Your invoice number
  • The item you wish to exchange
  • And the size you wish to exchange it for

We will then respond as soon as possible to inform you if the item you wish to exchange for is available. 

Please note due to small batch production we have limited stock and sizes but will always endeavour to accommodate your request. If the size you wish to exchange is unavailable at the time, we can issue a refund or credit note (postage will not be refunded). 

Items need to be returned within 21 days of receiving them and must be unworn, unwashed and in their original packaging. 

FAULTY ITEMS

We pride ourselves on providing quality items and invest a lot of time in our quality control. In the unlikely event of faulty or damaged goods please contact us at hello@pippinsdenim.com and return the item. We will then assess the product and either issue a replacement if available or a full refund (postage costs will not be refunded.) 

BROUGHT FROM A STOCKIST

If you have bought one of our products from a store or another online store please follow the information on their receipt for their returns policy.

THE SMALL PRINT

All items returned are at your own risk. We recommend that customers send their parcels using a recorded/tracked service as we are not liable to cover the cost of loss or damage to parcels.

Items must be returned within 21 days of receiving them and must be unworn, unwashed and in their original packaging. 

Postal Address for Exchange/Returns:

P Denim
Carver House
Carver Street
Sheffield
ENGLAND
S6 1WB